1. About LudoPanda and acceptance of these Terms
LudoPanda is operated by Benaplay Limited. Benaplay Limited is registered in Nigeria under RC No. 9625621 and in The Gambia under Company No. 2025/C26223.
These Terms apply to the LudoPanda website, mobile application, games, tournaments, wallets, PandaPay and related services.
Additional rules, entry fees, prize structures, eligibility conditions or promotional terms displayed for a particular feature form part of these Terms for that feature.
If you do not agree to these Terms, you must not use LudoPanda.
2. Eligibility and service availability
You must be at least 18 years old, or any higher minimum legal age applicable in your location, to use paid, prize-enabled or financial features of LudoPanda.
You may use LudoPanda only where the relevant service is legally available to you. Certain games, competitions, payment methods, withdrawals or other features may differ by country or may be unavailable in some locations.
You are responsible for complying with laws and regulations applicable to your use of LudoPanda.
We may request information reasonably necessary to verify your age, identity, country, eligibility or ownership of an account.
3. Accounts, devices and identity verification
You must provide accurate and current account information. Unless we expressly permit otherwise, one person may maintain only one LudoPanda player account.
Accounts may not be sold, rented, transferred, shared or used to bypass restrictions, bonuses, limits, suspensions, security controls or fair-play systems.
Where our device-security policy applies, a device may be linked to an authorised account. Changing a linked account or device may require verification or administrative approval.
You are responsible for protecting your device, Google account, login credentials, verification codes and other authentication methods.
We may require identity, age, phone, bank, mobile-money or other KYC verification before withdrawals, account changes, higher-risk transactions or continued use of certain services.
Providing false, altered, misleading or stolen identity information may result in account restriction or closure.
4. Games, competitions and official results
LudoPanda may offer Classic, Elite, Local Cup, Global Combat, Practice and other game modes or competitions introduced from time to time.
Before joining a paid match or event, you should review the displayed entry fee, prize structure, scoring rules, duration, attempts, qualification rules, tie-break rules, reconnect rules and refund conditions.
LudoPanda uses game systems and server-side records to validate gameplay, calculate scores and determine official results.
Where temporary information shown on a device conflicts with valid authoritative server records, the authoritative server records may be used to determine the official result.
Ludo includes player decisions as well as random game elements such as dice outcomes. Paying an entry fee does not guarantee a win, prize or financial return. Previous performance does not guarantee future results.
5. Disconnections, inactivity, quitting and cancelled play
You are responsible for maintaining a suitable internet connection. A temporary connection failure does not automatically cancel a match or event.
Depending on the applicable mode, LudoPanda may provide reconnect, grace-period, checkpoint or server-restoration functionality.
For eligible solo competitions, an involuntary disconnection may be resolved using the last valid server-confirmed gameplay state or other event-specific rules.
Selecting Quit, Forfeit, Leave Match or an equivalent explicit action may immediately end your participation and may consume the relevant paid entry or attempt.
The handling of incomplete games, disconnects, inactivity, failed starts and cancellations follows the rules applicable to the relevant game or competition.
6. Entry fees, prizes and wallet balances
Paid games and competitions may require an entry fee. The applicable entry fee and prize structure will normally be displayed before participation is confirmed.
After an eligible paid match, attempt or competition has begun, the entry fee is normally committed to that participation unless the applicable rules provide for a refund, LudoPanda cancels or invalidates the event, a qualifying technical failure occurs, or applicable law requires otherwise.
LudoPanda may maintain separate balances for deposited or play funds, withdrawable winnings, Panda Coins or other virtual currency, bonuses and promotional credits.
Different wallet balances are not necessarily interchangeable. Panda Coins, bonuses and promotional credits are not cash and are not withdrawable unless LudoPanda expressly states otherwise.
Prizes and settlements are awarded according to applicable rules and validated results. We may correct a settlement where evidence shows a technical error, duplicate transaction, fraud, cheating, invalid gameplay or calculation error.
7. Deposits, withdrawals and PandaPay
Available deposit and withdrawal methods vary by country and may include cards, bank payments, bank transfers, mobile money or other supported providers.
Third-party payment providers may apply their own terms, processing periods, fees, limits and verification requirements.
We may delay, reject, reverse or review a payment or withdrawal where reasonably necessary because of provider responses, suspected fraud, duplicate transactions, account verification, technical errors, chargebacks, security concerns or legal requirements.
Withdrawals may be available only from eligible withdrawable balances and may require identity, payment-destination and gameplay verification.
You are responsible for checking bank, mobile-money, telephone, network, email or other delivery details before confirming a transaction.
Where available, PandaPay may provide airtime, data, gift cards or other digital products through Benaplay or third-party fulfilment providers. A successfully fulfilled digital order may be irreversible except where required by law or where a confirmed provider error occurred.
8. Promotions, referrals and virtual items
Promotions, referral rewards, Panda Coin offers, bonuses and similar benefits may have additional eligibility rules.
Unless expressly stated otherwise, promotional balances cannot be directly exchanged for cash, may expire, and may be limited to one benefit per eligible user, account or device.
Self-referral, artificial referral activity, multiple-account abuse, manipulation of promotions and attempts to obtain duplicate rewards are prohibited.
We may withhold or reverse rewards obtained through fraud, abuse, manipulation, duplicate accounts or violation of promotional rules.
9. Fair play and prohibited conduct
- Do not cheat, collude with another player or manipulate matchmaking, scores, rankings or competition outcomes.
- Do not use bots, scripts, automation, unauthorised software or modified clients.
- Do not intentionally exploit bugs, vulnerabilities or technical errors for financial or competitive advantage.
- Do not deliberately manipulate connectivity to obtain an advantage or avoid a legitimate game result.
- Do not perform fraudulent deposits, withdrawals, refunds, payment reversals or chargebacks.
- Do not access another person's account or impersonate another person.
- Do not attempt to bypass account, device, KYC, security, responsible-play or eligibility restrictions.
- Do not interfere with LudoPanda servers, systems or security controls.
- Do not use LudoPanda for money laundering, unlawful transfers or any other illegal activity.
- If you discover a security vulnerability or exploitable error, report it privately to LudoPanda Support rather than exploiting or publicly abusing it.
10. Account review, enforcement, refunds and corrections
We may review gameplay, transaction, account and device activity where reasonably necessary to protect LudoPanda, users, payments or competition integrity.
Where we reasonably believe these Terms or applicable rules have been violated, we may require additional verification, invalidate affected results, reverse erroneous benefits, restrict features, restrict deposits or withdrawals, temporarily suspend an account or permanently close an account.
Refund eligibility depends on the relevant service and circumstances. A refund or restored entry may be appropriate for confirmed duplicate payments, qualifying failed starts, cancelled events or system errors that prevented the purchased service from being delivered.
Losing a completed game does not create a right to a refund. Voluntarily quitting or forfeiting may result in loss of the relevant entry or attempt.
LudoPanda may correct obvious pricing, balance, settlement or technical errors.
11. Responsible play and taxes
LudoPanda is intended to be entertainment. Do not use money needed for essential living expenses and do not increase spending simply to recover previous losses.
Where responsible-play limits or restrictions are available, attempts to bypass them using another account or device are prohibited.
You are responsible for determining whether taxes, duties or reporting obligations apply to prizes, winnings or transactions you receive. Where legally required, Benaplay may deduct, withhold or report applicable amounts.
12. Third-party services
LudoPanda relies on third parties for functions including authentication, hosting, communications, notifications, payment processing and digital-service fulfilment.
Your use of an independent third-party service may also be subject to that provider's terms and privacy practices.
We are not responsible for independent third-party systems outside our reasonable control, although we will take reasonable steps to investigate issues affecting a LudoPanda transaction or service.
13. Intellectual property and user submissions
LudoPanda and its software, source code, interface, designs, logos, trademarks, artwork, game assets, audio, written material and other content are owned by or licensed to Benaplay Limited.
Subject to these Terms, you receive a limited, personal, non-exclusive, non-transferable and revocable right to use LudoPanda for its intended purpose.
You may not copy, sell, redistribute, reverse engineer or commercially exploit LudoPanda content except where expressly authorised or permitted by law.
If you submit screenshots, messages, profile information, files or other material to Support, you permit us to process that material as reasonably necessary to provide support, investigate issues and operate the service.
14. Service availability, disclaimers and liability
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Services may be affected by maintenance, internet outages, payment-provider failures, mobile-network failures, software updates, security incidents or events outside our reasonable control.
We may temporarily suspend, modify or discontinue a feature where reasonably necessary.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Benaplay is not responsible for indirect, incidental or consequential loss arising from circumstances outside our reasonable control.
LudoPanda does not guarantee that any user will win money, prizes or other benefits.
15. Changes, disputes and contact
We may update these Terms when our services, rules, technologies or legal obligations change. The current version will be published at https://ludopanda.com/terms.
Where a change is material, we may also provide notice through the website, application or another appropriate channel.
You should first contact LudoPanda Support so we can attempt to resolve a dispute. The law applicable to a dispute may depend on the market through which the service is offered, the user's location and mandatory local law.
Benaplay Limited is registered in Nigeria under RC No. 9625621 and in The Gambia under Company No. 2025/C26223.
Email: info@benaplay.com
Phone: +234 704 379 8529
Website: https://www.benaplay.com
LudoPanda: https://ludopanda.com