1. Who is responsible for your information
LudoPanda is operated by Benaplay Limited. Where applicable data-protection law uses the term controller, Benaplay is responsible for processing decisions it makes about LudoPanda personal information.
Privacy questions and requests may be sent to [email protected] or submitted through LudoPanda Support.
2. Account and profile information
Depending on the services you use, we may process your player ID, profile name, name, profile photograph, email address, telephone number, country, language, preferences, authentication identifiers and account status.
If you use a supported third-party sign-in service such as Google Sign-In, we may receive information that service is authorised to provide.
3. Identity, verification, device and technical information
Where reasonably required, we may process identity and verification information such as legal name, date of birth, country, address, government-issued identification details, identification images, selfie or photograph information and verification results.
We may process device identifiers, installation identifiers, device model, operating system, app version, IP address, network information, session information, notification tokens, crash or diagnostic data and security signals.
Device and security information may be used to protect accounts and enforce controls against unauthorised multiple-account use, fraud, promotional abuse and attempts to bypass restrictions.
4. Gameplay and competition information
We may process matches entered, players matched, turns, dice and gameplay events, token movement, captures, scores, rankings, tournament entries, attempts, disconnects, reconnects, quits, forfeits, timestamps, results, server checkpoints and fair-play indicators.
This information may be used to operate games, validate results, restore eligible interrupted sessions, calculate prizes, maintain leaderboards, resolve disputes and investigate suspected cheating or manipulation.
5. Wallet, payment, withdrawal and PandaPay information
We may process deposits, wallet balances, entries, winnings, prizes, refunds, bonuses, Panda Coins, withdrawals, transaction references, transaction status, payment method and supported payout-destination details.
Payment providers may collect card, bank, mobile-money or other financial information directly under their own privacy notices.
If you use PandaPay, we may process recipient details, telephone number, network, product, denomination, price, order reference and fulfilment status needed to supply the selected product.
6. Support, communications and website information
When you contact Support, we may process messages, ticket history, screenshots, attachments, account references, transaction references and relevant technical information. Do not send passwords, one-time verification codes or unnecessary full payment credentials.
We may send essential account, security, transaction, withdrawal, tournament, match, support and service communications. Promotional communications are handled according to applicable requirements and available preferences.
The website or app may process page or screen interactions, application events, preferences, security events, cookies and similar technologies. Where law requires consent for non-essential technologies, appropriate consent or preference controls should be provided.
7. Why we use personal information
- Create, authenticate, manage and secure accounts.
- Verify identity, age, country, eligibility or account ownership where required.
- Operate games, matchmaking, tournaments, scoring, leaderboards and settlements.
- Restore eligible interrupted gameplay and investigate result disputes.
- Operate wallet balances, deposits, withdrawals and PandaPay orders.
- Administer referrals, bonuses and promotions.
- Provide customer support and service communications.
- Detect fraud, cheating, collusion, duplicate-account abuse, chargebacks and security threats.
- Maintain service reliability, diagnose errors and improve LudoPanda.
- Comply with legal obligations and establish, exercise or defend legal claims.
8. Lawful bases
Depending on the activity and applicable law, processing may be necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest, or may be based on your consent.
Legitimate interests may include fraud prevention, platform security, fair-play enforcement, abuse prevention, service reliability and protection of users and Benaplay, where those interests are not overridden by applicable rights.
Where processing depends on consent, you may withdraw that consent. Withdrawal does not make earlier lawful processing unlawful.
9. Automated checks and human review
LudoPanda may use automated systems together with human review to identify unusual account, device, payment, promotion or gameplay activity.
An automated risk indicator does not by itself establish misconduct. Where applicable law gives you a right concerning a decision that produces significant effects, you may request appropriate review through Support.
10. Sharing personal information
We do not sell personal information to advertisers.
We may share information where reasonably necessary with providers supporting cloud hosting, authentication, notifications, analytics, diagnostics, payments, mobile money, banking, identity verification, fraud prevention, security, customer support and digital-product fulfilment.
We may also disclose information where required by law, to investigate fraud or security incidents, protect users or the service, enforce legal rights, complete a legitimate corporate transaction subject to appropriate safeguards, or act on your direction or consent.
11. International processing and transfers
LudoPanda serves users in multiple markets and may use service providers located in other countries. Personal information may therefore be processed outside your country.
Where applicable law requires safeguards for an international transfer, we will use appropriate legal, contractual, organisational or technical measures.
12. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, regulatory, fraud-prevention, security and dispute-resolution requirements.
Retention periods differ by record type. Financial and transaction records may need to be retained longer than ordinary profile information. Gameplay or anti-fraud records may be retained where needed to protect competition integrity or resolve disputes.
When information is no longer required, it should be deleted, anonymised or otherwise handled in accordance with applicable law.
13. Security
We use technical and organisational measures designed to protect personal information, including authentication controls, encrypted network connections, access restrictions, server-side validation, transaction logging, monitoring, fraud controls and backup or recovery measures.
No internet-connected system can guarantee absolute security. Protect your device and authentication credentials and contact Support promptly if you suspect unauthorised account access.
14. Your rights, deletion requests and complaints
Depending on applicable law, you may have rights to be informed, request access, correct inaccurate information, request deletion, object to or restrict certain processing, request portability, withdraw consent, request review of certain automated decisions, and complain to a competent data-protection authority.
For processing subject to the Nigeria Data Protection Act 2023, applicable rights and complaints are handled under that Act and the oversight of the Nigeria Data Protection Commission. Users in other markets may exercise the rights provided by applicable local law.
To make a privacy request, email [email protected] with the subject Privacy Request or use LudoPanda Support. We may verify identity before disclosing, changing or deleting account information.
Account deletion does not require us to destroy records that must lawfully be retained for financial reporting, fraud prevention, security, dispute resolution, regulatory compliance or another recognised legal basis. See the Account & Data Deletion page for the deletion process.
15. Age, policy changes and contact
LudoPanda player accounts are intended for persons aged 18 or older, subject to any higher minimum age required by applicable law. If you believe an underage person has created an account, contact Support.
We may update this Policy to reflect changes in services, providers, technologies or legal requirements. Material changes will be published with an updated effective date and, where appropriate, communicated through LudoPanda.
Benaplay Limited — Nigeria RC No. 9625621. Privacy contact: [email protected]. LudoPanda: https://ludopanda.com. Company website: https://benaplay.com.