1. How to request deletion
Use the account-closure or Support route available in LudoPanda, or email [email protected] with the subject Account Deletion Request.
Include enough information to identify the account, such as your player ID and the email or sign-in identity associated with the account. Never send your password, one-time verification code or full card credentials.
2. Identity verification
Before deleting an account, LudoPanda may request information reasonably necessary to verify that the requester controls the account. This is intended to prevent unauthorised or fraudulent deletion requests.
3. Pending balances and transactions
Before account closure can be completed, pending matches, competitions, deposits, withdrawals, PandaPay orders, refunds, chargebacks, disputes, security reviews or other unsettled financial matters may need to be resolved.
Where a legitimate withdrawable cash balance remains, complete or resolve the applicable withdrawal process before final account closure where required by the account-closure flow.
4. What is deleted or anonymised
After required matters are resolved and the deletion request is approved, personal information that is not required to be retained will be deleted, anonymised or otherwise de-identified in accordance with applicable law and the Privacy Policy.
The closed player account may no longer be accessible or restorable after the deletion process is completed.
5. Information that may be retained
Account deletion does not require LudoPanda to erase records that must lawfully be retained. Transaction, financial, fraud-prevention, security, dispute, regulatory or legal records may be retained for the applicable period.
Information retained after closure remains subject to the Privacy Policy and applicable data-protection requirements and should not be kept longer than necessary for the relevant lawful purpose.
6. Other privacy requests
Account deletion is separate from other privacy rights. Depending on applicable law, you may request access, correction, restriction, portability, objection or another available privacy right by emailing [email protected] with the subject Privacy Request.
7. Contact
Account deletion: [email protected] — subject Account Deletion Request. General privacy requests: [email protected] — subject Privacy Request. You may also use LudoPanda Support.
Can't access the LudoPanda app?
You can request deletion even if you no longer have access to the LudoPanda app.
Email [email protected] with the subject "LudoPanda Account Deletion Request". Include the Google/email address registered to your LudoPanda account and your Player ID if available.
For security, Benaplay Limited may verify account ownership before processing the request. Financial, security, fraud-prevention, dispute, and regulatory records may be retained where required by law or legitimate compliance obligations.
Request deletion from the web
If you cannot access the app, you can still start an account-deletion request by email.