1. About LudoPanda and acceptance
LudoPanda is operated by Benaplay Limited. These Terms apply to the LudoPanda website, mobile application, games, competitions, tournaments, wallet features, PandaPay, promotions and related services.
Specific entry fees, prizes, schedules, eligibility conditions, promotion terms and other material conditions displayed for a feature form part of the agreement for that feature. If you do not agree to these Terms, you must not use LudoPanda.
2. Age, eligibility and location
You must be at least 18 years old to create and use a LudoPanda player account. If applicable law requires a higher minimum age, that higher age applies.
You may use paid, prize-enabled, wallet or withdrawal features only where they are lawfully available to you and where you satisfy applicable eligibility requirements. Availability of a feature in the app does not override applicable law.
We may request information reasonably necessary to verify age, identity, country, account ownership, payment eligibility or another lawful requirement.
3. Accounts, devices and security
Unless LudoPanda expressly approves otherwise, each person may maintain only one player account. Accounts must not be sold, rented, transferred, shared or created for another person.
LudoPanda may associate a device with an authorised account and apply device-security controls intended to prevent duplicate accounts, fraud, bonus abuse and circumvention of account restrictions. A legitimate account or device change may require verification or administrative approval.
You are responsible for protecting your device, sign-in method, email account and verification codes. Notify Support promptly if you believe your account has been compromised.
4. Identity and verification
LudoPanda may request identity, age, country, payment, payout-destination or other verification where reasonably necessary for security, fraud prevention, withdrawals, higher-risk activity, payment-provider requirements or legal compliance.
Verification requirements may differ by market, transaction, payment method or account activity. A feature may be limited, delayed or unavailable until required verification is completed.
Providing false, altered, misleading or stolen identity information is prohibited.
5. Games, competitions and results
LudoPanda may offer Classic, Elite, Local Cup, Global Combat, Practice and other modes. Ludo involves player decisions and strategy together with random dice outcomes. No entry guarantees a win, prize or financial return.
Before paid entry, review the displayed entry fee, currency, prize or prize pool, material fee information, player count, scoring method, attempts, schedule, settlement method, reconnect rules and other applicable conditions.
LudoPanda uses server-side and other technical records to validate gameplay and determine official results. Subject to correction of a confirmed technical or settlement error, authoritative server records control where a temporary device display conflicts with the validated game record.
6. Connectivity, inactivity, quitting and reconnects
Players are responsible for maintaining a reasonably suitable device and internet connection. A temporary connection failure does not automatically cancel a match or event.
Depending on the mode, LudoPanda may provide reconnect, grace-period, checkpoint or server-restoration functionality. For eligible solo competitions, an involuntary interruption may be resolved using the last valid server-confirmed gameplay state.
Selecting Quit, Forfeit, Leave Match or an equivalent explicit action may immediately end participation and may consume the applicable entry or attempt according to the Official Game Rules.
7. Wallet balances and entries
LudoPanda may maintain separate categories of balance, including deposited or play funds, withdrawable winnings, Panda Coins, bonuses and promotional value. Different balances may have different permitted uses.
Panda Coins, bonuses and promotional value are not cash and are not withdrawable unless LudoPanda expressly states otherwise.
After an eligible paid match, run or competition has validly begun, the applicable entry is normally committed to that participation unless the rules provide for a refund, the event is cancelled or invalidated, a qualifying failure occurs, or applicable law requires another remedy.
8. Deposits, withdrawals, fees and currency
Available payment and withdrawal methods vary by market and provider. Third-party payment providers may apply their own terms, processing periods, limits, exchange rates and fees.
Material charges that LudoPanda is required to disclose should be presented before confirmation. Where a player-borne withdrawal fee applies, the quote or confirmation screen should identify the relevant fee or deduction before submission.
Withdrawals are available only from eligible withdrawable balances and may be subject to verification, supported payout destinations, transaction limits, fraud review, provider availability and applicable law.
Where LudoPanda displays a converted local-currency amount, the confirmed LudoPanda transaction controls for the service. An external bank, card issuer, mobile-money operator or other provider may apply a different exchange rate or charge.
9. PandaPay and digital products
Where available, PandaPay may provide airtime, mobile data, gift cards or other digital products through Benaplay or third-party fulfilment providers.
Check the recipient, network, product, denomination and price before confirmation. A successfully fulfilled digital order may be irreversible where the nature of the product makes reversal impossible, subject to mandatory consumer rights.
If a confirmed order fails but value was deducted without the purchased product being supplied, LudoPanda will investigate and provide an appropriate correction, fulfilment or refund where due.
10. Promotions and referrals
Promotions, signup benefits, referral rewards, free attempts, deposit offers and similar programmes may have separate eligibility, qualifying-action, expiry and reward conditions.
Self-referral, fake accounts, coordinated account creation, device manipulation, duplicate claims, manipulated transactions and other artificial activity intended to obtain a reward improperly are prohibited.
A promotional reward may be non-transferable and non-withdrawable unless expressly stated otherwise. A reversed, fraudulent or charged-back qualifying transaction may cause the related promotional reward to be reversed.
11. Fair play, investigations and enforcement
- Do not cheat, collude, manipulate results, scores, rankings, matchmaking or leaderboards.
- Do not use bots, scripts, unauthorised automation, modified clients or tools intended to interfere with LudoPanda.
- Do not intentionally exploit bugs or manipulate connectivity for financial or competitive advantage.
- Do not commit payment fraud, chargeback abuse, identity misuse, money laundering or unlawful transfers.
- Do not bypass account, device, verification, eligibility or responsible-play restrictions.
- Where there is a reasonable basis for review, LudoPanda may request verification, preserve evidence, restrict affected features, reverse an improperly obtained benefit, invalidate a materially manipulated result, suspend an account or close an account. Measures should be proportionate to the issue identified.
12. Refunds, cancellations and corrections
Refund eligibility depends on the applicable service and circumstances. A refund, restored entry or correction may be appropriate for a confirmed duplicate charge, qualifying failed start, cancelled event, failed digital-product fulfilment, confirmed settlement error or another situation where applicable law requires a remedy.
An ordinary completed-game loss, a validly consumed attempt or a change of mind after completed gameplay does not by itself create a refund right.
Nothing in these Terms removes a consumer right or remedy that cannot lawfully be excluded.
13. Responsible play
LudoPanda is intended for entertainment. Paid play involves financial risk. Use only money you can afford to lose, do not chase losses and do not use money required for essential living expenses.
Where LudoPanda makes responsible-play restrictions or controls available, attempts to bypass them through another account or device are prohibited.
14. Intellectual property, third parties and service availability
LudoPanda software, designs, logos, trademarks, artwork, audio, written material and other protected content are owned by or licensed to Benaplay Limited. You receive a limited, personal, non-exclusive, non-transferable and revocable right to use the service for its intended purpose.
LudoPanda may rely on third parties for authentication, hosting, notifications, payments, mobile money, identity verification, security, analytics and digital-product fulfilment. Independent providers may have their own terms and privacy notices.
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Nothing in these Terms excludes liability or consumer rights that applicable law does not permit us to exclude.
15. Account closure, changes, complaints and contact
You may request account closure through an available in-app route, Support, or the Account & Data Deletion page. Pending matches, withdrawals, refunds, financial transactions, security matters or legal record-retention obligations may need to be resolved before closure is completed.
We may update these Terms when services, rules, providers, security requirements or legal obligations change. Material changes will be published with an updated effective date and, where appropriate, communicated through LudoPanda.
If you believe a match, payment, withdrawal, account action or service was handled incorrectly, contact LudoPanda Support first with the relevant reference and sufficient information for investigation. This does not remove a right to complain to a competent authority or seek another mandatory remedy.
Benaplay Limited is registered in Nigeria under RC No. 9625621. Contact: [email protected]. LudoPanda: https://ludopanda.com. Company website: https://benaplay.com.