How to open a support request
- Open LudoPanda and go to Menu.
- Select Support.
- Start with PandaBot for immediate guidance.
- Create a human-support ticket when the issue needs account review.
Information to include
- Your player ID or the account signed in on the device.
- The match, tournament, withdrawal, order or transaction reference.
- The date and approximate time of the issue.
- A concise description and any relevant screenshot.
Common issues
- Google sign-in or account access.
- Matchmaking, reconnects, quits or result reviews.
- Local Cup and Global Combat entry or settlement questions.
- Deposit, withdrawal and wallet-balance questions.
- Airtime, data or gift-card order issues.
- Fair-play, security and responsible-play requests.
Protect your account
LudoPanda support will not ask for your password or one-time verification code. Do not send full card details or allow remote access to your device.
Response and review
Resolution time depends on the issue and whether payment, gameplay, identity or provider records must be reviewed. Keep the ticket open and reply in the same conversation so the history remains complete.