1. Information we collect
- Account and profile details, including identifiers provided through supported sign-in services.
- Device, app, network, security and diagnostic information.
- Gameplay, matchmaking, tournament, ranking and fair-play records.
- Wallet, payment, withdrawal, order and transaction information.
- Support requests, messages, attachments and service feedback.
- Country, language and preference information used to configure the experience.
2. How information is used
- Create and secure accounts and sessions.
- Operate games, matchmaking, events, leaderboards, rewards and settlement.
- Process deposits, withdrawals and supported digital purchases.
- Detect fraud, cheating, account abuse and service threats.
- Provide support, service messages and relevant product communications.
- Measure reliability, improve features and meet legal or financial obligations.
3. Legal grounds
Depending on your location and the activity, processing may be necessary to perform our agreement with you, comply with law, protect legitimate interests, prevent fraud or act with your consent.
4. Sharing and service providers
Information may be shared with providers that support identity, hosting, analytics, communications, payments, fraud prevention, customer support and professional services. They receive only the information reasonably necessary for their role and are subject to appropriate obligations.
We may also disclose information where required by law, to protect users or the service, in connection with a corporate transaction, or with your direction or consent.
5. International processing
LudoPanda and its providers may process information outside your country. Where required, we use contractual, technical or organisational safeguards for international transfers.
6. Retention
We retain information for as long as needed to operate the account and service, maintain financial and gameplay records, resolve disputes, prevent abuse and meet legal obligations. Different record types may have different retention periods.
7. Security
We use technical and organisational measures designed to protect information, including access controls, secure transport, monitoring and restricted administrative access. No system can guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, request portability, or withdraw consent. Some records may need to be retained for legal, security or financial reasons.
Submit a privacy request through the in-app Support channel and clearly mark it “Privacy request”. We may need to verify your identity before acting.
9. Children
LudoPanda is not intended for anyone below the minimum age permitted for the relevant service in their location. Accounts that do not meet eligibility requirements may be restricted or closed.
10. Updates and contact
We may update this policy as the service or legal requirements change. The latest version and effective date will be published here. Privacy questions can be submitted through Support.