1. Who operates LudoPanda
LudoPanda is operated by Benaplay Limited.
Benaplay Limited is registered in Nigeria under RC No. 9625621 and in The Gambia under Company No. 2025/C26223.
For privacy questions or requests you may contact us at info@benaplay.com or +234 704 379 8529.
This Policy applies to personal information processed in connection with LudoPanda services.
2. Account, profile and verification information
Depending on the services you use, we may process your name, player ID, profile name, profile photograph, email address, telephone number, country, language and authentication identifiers.
Where you use a supported third-party sign-in service such as Google Sign-In, we may receive information authorised by that service.
Where identity, age, account or withdrawal verification is required, we may process legal name, date of birth, telephone number, country, government-issued identification information, identification images, photographs and verification results.
We collect verification information only where reasonably necessary for account security, eligibility, payments, withdrawals, fraud prevention or legal compliance.
3. Device and technical information
We may collect device identifiers, application installation identifiers, device model, operating-system information, application version, IP address, network information, session information, crash reports, diagnostic information and security signals.
Device and security information may be used to protect accounts and enforce controls intended to prevent unauthorised multiple-account use, device abuse or attempts to bypass account restrictions.
Technical information may also be used to diagnose failures, maintain compatibility, prevent abuse and improve service reliability.
4. Gameplay and competition information
We process gameplay information including matches entered, players matched, moves, turns, dice and gameplay events, scores, rankings, tournament entries, attempts, reconnect events, quit or forfeit actions, timestamps, results, server checkpoints and fair-play information.
This information is used to operate games, calculate results, restore eligible sessions, determine prizes, resolve disputes, maintain leaderboards and protect competitive integrity.
Gameplay records may also be examined when investigating cheating, collusion, manipulation, connection abuse or other violations.
5. Wallet, payment, withdrawal and PandaPay information
We may process deposits, withdrawals, wallet balances, winnings, entry fees, refunds, bonuses, Panda Coins, transaction references, payment status, payment method and supported bank or mobile-money destination details.
Payment providers may separately collect financial information directly from you under their own privacy policies.
If you use PandaPay, we may process information needed to provide airtime, data, gift cards or other supported digital products, including telephone numbers, networks, order references, denominations, recipient information and fulfilment status.
Transaction information may be retained where necessary for accounting, dispute resolution, fraud prevention, security, regulatory or legal requirements.
6. Support, website and communications information
When you contact Support, we may process support messages, ticket details, screenshots, files or attachments, account references, transaction references and relevant technical information.
Do not send passwords, one-time verification codes or unnecessary complete payment credentials through Support.
When you use our website or application, we may process page visits, interactions, application events and related usage information.
We may send essential account, security, transaction, withdrawal, tournament, match, support or service communications. Promotional communications will be handled in accordance with applicable requirements and available preferences.
7. How we use personal information
- Create, authenticate and manage LudoPanda accounts.
- Verify identity, age, country, phone number or account ownership.
- Apply account and device-security controls.
- Provide games, matchmaking, tournaments and leaderboards.
- Calculate scores, official results, prizes and settlements.
- Restore eligible interrupted gameplay sessions.
- Operate wallet balances, deposits and withdrawals.
- Provide PandaPay and digital fulfilment services.
- Deliver rewards, offers and promotions.
- Provide customer support and investigate reported problems.
- Prevent fraud, cheating, abuse, collusion and account manipulation.
- Protect our users, systems, payments and competitive integrity.
- Diagnose errors and improve performance, reliability and products.
- Comply with legal obligations and establish, exercise or defend legal claims.
8. Lawful bases for processing
Depending on the information, purpose and applicable law, we may process personal information because it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests, or because you have provided consent.
Contractual processing includes information necessary to provide accounts, games, tournaments, wallets, payments, withdrawals, PandaPay and support.
Legitimate interests may include securing LudoPanda, preventing fraud, enforcing fair play, investigating abuse, maintaining reliable services and protecting Benaplay, users and third parties.
Where processing depends on consent, you may withdraw that consent subject to applicable law and any consequences for features that require the information.
9. Fraud prevention and automated checks
LudoPanda may use automated and manual checks to identify unusual activity involving accounts, devices, payments, gameplay, promotions and withdrawals.
These systems may generate risk indicators or trigger additional verification, review or temporary restrictions.
Examples include suspected multiple-account use, account sharing, device-policy circumvention, payment fraud, abnormal gameplay, collusion, bonus abuse or manipulated transactions.
Where applicable law provides rights concerning significant automated decisions, you may request an appropriate review through LudoPanda Support.
10. Sharing personal information
We do not sell your personal information to advertisers.
We may share information with service providers where reasonably necessary to operate LudoPanda, including providers of cloud infrastructure, authentication, notifications, analytics, diagnostics, payment processing, mobile money, banking, identity verification, fraud prevention, customer support, security and digital-product fulfilment.
LudoPanda uses services within the Google and Firebase ecosystem for certain authentication, application and notification functionality.
We may also disclose information where required by law, to investigate fraud or security incidents, enforce our Terms, protect users or other persons, act with your direction or consent, or support a legitimate corporate transaction subject to applicable safeguards.
11. International processing and data transfers
LudoPanda operates across multiple countries and may use service providers whose systems are located outside your country.
Personal information may therefore be processed in another country.
Where applicable law requires safeguards for international transfers, we take reasonable contractual, technical or organisational measures intended to protect the information.
12. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, financial, security and business requirements.
Retention periods vary according to the type of information. Account information may be retained while an account is active; financial records may be retained for applicable record-keeping periods; gameplay and anti-fraud information may be retained where necessary to protect competition integrity; and support records may be retained to resolve disputes and maintain service history.
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.
Closing an account does not necessarily require immediate deletion of every record where Benaplay has a lawful reason or obligation to retain particular information.
13. Security
We use technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Measures may include access controls, authentication controls, encrypted network connections, restricted administrative access, transaction logging, server-side validation, monitoring and fraud or abuse detection.
No internet-connected service can guarantee absolute security. You should protect your device and authentication credentials and contact Support promptly if you suspect unauthorised account access.
14. Your privacy rights, requests and cookies
Depending on your location and applicable law, you may have rights to be informed about processing, request access, correct inaccurate information, request deletion, restrict or object to processing, request portability, withdraw consent, seek review of certain automated decisions and complain to a competent data-protection authority.
Privacy rights are not absolute. We may lawfully retain or continue processing certain information for financial records, fraud prevention, dispute resolution, security, legal compliance or other recognised grounds.
To make a privacy request, contact info@benaplay.com or use LudoPanda Support and clearly identify the request as a Privacy Request. We may verify your identity before responding to protect your information.
The LudoPanda website may use cookies or similar technologies for essential functionality, security, preferences, performance measurement and service analytics. Where required, non-essential cookies will be subject to available consent or preference controls.
15. Children, account closure, policy changes and contact
Paid and prize-enabled LudoPanda services are intended for users who are at least 18 years old, or any higher legal age required in their location. We do not knowingly permit underage users to participate in restricted services.
You may request account closure through available account or Support channels. Before closing an account we may need to resolve pending matches, withdrawals, unsettled transactions, security reviews, fraud investigations or legal and financial obligations.
We may update this Privacy Policy when our services, technology, service providers or legal obligations change. The current version will be published at https://ludopanda.com/privacy.
Benaplay Limited — Nigeria RC No. 9625621; The Gambia Company No. 2025/C26223.
Email: info@benaplay.com
Phone: +234 704 379 8529
Website: https://www.benaplay.com
LudoPanda: https://ludopanda.com